Macys
Reviews and Complaints
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Verified Reviewer |
Brooklyn, New York
Pretty good
I got a refund on my expired luxury bath items. My one complaint was it took switching to a third person before the issue was resolved.
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Verified ReviewerThey refused to refund my shipping on a return
- - I was promised free return shipping, but I was charged after using the UPS label.
- - Customer service was unhelpful, and I won't shop at Macy's.
I purchased a bracelet, and it was very cheap for the money, so I decided to return it. I had an email that said free return shipping, and I got a UPS label and sent it back.
I brought it to a UPS drop-off. I was charged for the return! I never thought I would have such a runaround of foreign people all telling me the same crazy story when I called customer service. They told me there was nothing they could do for me.
I was shocked that Macy's, an American company, had this nonsense going on. Not one person, even a supervisor, offered to help me. It's not even the amount of the return shipping; as I told them, it was the principle of the thing. How dare they do that?
Not only did you give me something that was way below the standards for the price, but on top of that, you tried to get me, and you did for the shipping. I was not helped at all by these people.
Terrible. I really don't think I'll be shopping at Macy's anymore.
User's recommendation: You can buy a great deals. Don’t go to Macy’s.
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Verified ReviewerNonexistent Customer Service
- - A package went to the wrong address and had to be returned; Macy’s and Lands’ End did not coordinate, and I got no help in a medical emergency.
I had ordered a few items; one package was for my mom, and I admit that the package was sent to the incorrect address. The items did not fit and had to be returned.
In the interim, my mom had a cardiac arrest event, formerly called sudden cardiac death, and was rushed to the ER, then to cardiac rehab. I had to temporarily relocate to help with my mom's recovery and eventual return to a skilled nursing facility, all of which I had told Macy's during my conversations with their call center. Unbeknownst to me, and this is becoming a sad trend, the store and call center do not communicate with one another. I was told to contact Lands' End directly, which I did, but I never received a response.
Out of desperation, I called the service phone number, and I was told to go to the store the next day, and they could help me with my returns. I went to the store and was basically told, 'too bad.' I am disabled myself, and it's a herculean effort to get anywhere outside of a city.
Uber, Lyft, buses, and taxis are few and far between. I do not understand how I can ask for an exception to the return policy considering the circumstances, be told that Macy's would help me, and then end up with no help at all.
- Convenience
- Quality
- Selection
- Call center
- Communications
- Customer disservice
Preferred solution: Full refund
User's recommendation: Avoid mail order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Van Nuys, California
Problem unresolved
- - Hard to reach a person; long irrelevant messages.
- - I ordered a Macys card thinking my old card wasn't active.
- - The 33% interest is high.
It was very difficult to get a person to speak with. There were long irrelevant messages I was forced to listen to first.
I ordered a new Macys card because I thought my card was not active.
I did not want a Macys American Express card. The interest rate is outrageous.
Financially, it is a very dangerous card to have. How can you charge 33% interest?
Columbus, Ohio
You called and hung up multiple times
You can't get a hold of anyone. Don't call me if I can't call you.
I do not have time to waste. You need to go back to the friendly people to help.
User's recommendation: Answer your phone
Saint Louis, Missouri
Has always been great service otherwise.
I purchased a purse that scan for wrong price on two different bags. My question is why didn't they honor their mistake?
Preferred solution: Apology
Savannah, Georgia
Micjohns56@***.com
Never got in contact with customer service. Made a purchase last week and looked online today, and items are on sale. How do I get an adjustment?
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to tell customer about my new debit card
They tell me something that has nothing to do with my problem. I want to order clothes, which I do all the time, but my debit card has expired, and I want to give them my new card.
Miami, Florida
No encuentro mi pedido
No me dieron mi pedido. Pésimo servicio.
Dieron mi pedido como entregado y no es cierto. No me enviaron foto de la entrega, no está en mi puerta ni en mi correo.
- Soy cliente de macy nunca he tenido problemas con el pedido pero fue
- No fue un repartidor responsable
Preferred solution: Full refund
User's recommendation: Pésimo servicio
Palmyra, Virginia
Terrible service
Ordered bed topper and received pillows, called customer service/returns automated system 15 choices to talk to human, ordered 2-Dec received wrong items 12-Dec for Xmas present, told story 4 different people and still nothing, finally someone realized hey our fault, supposed to now ship 2-3 days, lets see.
User's recommendation: Not what it used to be
Louisville, Kentucky
Was tesolved
Could not get order to go through tried several times man was very helpful got the order in thank you
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Verified ReviewerNew sandals' leather bottoms coming off
I received Tommy Hilfiger sandals from you on May 13th. A few days ago I saw the leather footbed has leather beginning to peel off.
They're far too new to be having this problem. I have pictures.
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Verified ReviewerService rep seemed confused.
She told me if I canceled my order which had a pair of shoes when she immediately started to reorder my items on a different credit card suddenly the shoes were not available. How could this be when I had just placed the order with the shoes being available.
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Verified Reviewer |
Palm Harbor, Florida
Call dropped!!
It was bad. Anytime one is disconnected it is bad!
±+±++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Lakewood, Colorado
Customer service lied that they gave a refund on order macys cancelled. No refund was given per my Visa bill showed.
Do not order anything from Macys online. Their customer service is in Columbia and the reps , Elias and supervisor Juan lied to me.
Told me the refund went through 12 days after I received notice that Macys had cancelled the order. I was emailed that I would not be charged. I was charged and no refund was given.
No one to contact in the USA. Do not do business online, it is unsafe and Macys has no customer service!
User's recommendation: Do not order online. Colombian customer service is the only access to problems and both reps lied to me. No recourse. Avoid at all costs!
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The “service phone number” you called, was that Land’s End? If it was.
they cannot speak for or change a Macy’s policy. If that number was Macy’s, call it back to return through the mail.