The Woodlands, Texas
2 comments
100% full Not resolved
2.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

I am reading all of the other similar reviews and feeling like a fool for shopping at Macy's online.I am having the same problem as many reviewers - ordered online, paid by paypal, returned merchandise to the store 2 weeks ago(!!!!!!), have paper receipts in hand proving that I am due a refund - REFUND NOWHERE TO BE FOUND!!!

Macy's says they've issued it. PayPal does not show it. Bank does not show it. After MANY-MANY calls to Macy's and pending investigation through my Bank, I am furious and STILL OUT OF $240.15.

PayPal account does not show the refund, Bank of America does not show the refund, store has no clue, calling Macy's 5(!!!!!!) times did no good - all I have are the receipts to show that the refund was issued....... I hope my Bank's investigation will get to the bottom of it, but i will NEVER SHOP at Macy's online again - WHAT A HUGE DISAPPOINTMENT AFTER YEARS OF LOYALTY!!! and i am one of those customers who prefers online shopping, so NO MORE MACY'S!!!!!!!!!!

There are so many other options!Macy's is A THIEF of GIGANTIC PROPORTIONS!!!

Reason of review: Order processing issue.

Monetary Loss: $240.

Preferred solution: Full refund.

I didn't like: Refund processing.

Had an Experience with Macys?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1165153

the same here..so many people around experience the same non-sense...

shopped through online. returned items to the shop. they gave me a refund receipt.

No refund on paypal.

checked again with Macy.. they say they refunded.. it is paypal's fault..

checked with Paypal again.. they say the same blame..

and say bug on system...

and nothing they can do...

do not shop at Macy's specially online.. they will give you a meaningless receipt. paypal is so helpless... they say they don't know...

it has been a month.. none of any apology letter or mention... if they just get the money..? they got it...

wow...damaging their reputation for such a basic service of refund...

tina_b
to Anonymous #1165204

I actually got through to PayPal and they admitted that there was a glitch between them and Macy's - a known problem that they don't know when it could be fixed!I am beyond upset - there are similar complaints on Facebook about Macy's-PayPal glitch from January!!!

Technically they are stealing our money. I will fight this as much as I can. My bank is investigating - I will be calling them again tomorrow. I am also looking into filing a criminal report as this is a crime of theft.

And of course I will post and share about this far and wide and do everything I can to warn others.I hope both Macy's and PayPal will have serious consequences from this "glitch" - it's absolutely atrocious stealing money from people so bluntly....

You May Also Like

Family Dollar - Employees are great corporate not so far Family Dollar " The employees at my Family Dollar are great it's some of the corporate people that are not so great I purchased an iPhone 5 liquid case about a year/a..." Read more Walmart - E-gift card Walmart "Website states the recipient will receive within minutes usually, it has been over 24 hours and still nothing they took my money immediately out of my account but still have..." Read more Macys - Receive used customer return Michael Kors bags!!! Macys "I recently placed 2 orders for Michael Kors bags through Macys.com. The first order I bought 2 bags that were on sale and they shipped me customer return bags. Customer..." Read more Walmart - Marketside Chicken Caesar Salad Review Walmart "I brought 3 chicken Caesar salad from Walmart. When I was mixing the salad dressing I found big stem pieces not just 1 or 2. 1 of my salads had..." Read more Coleman Furniture - Horrible Coleman Furniture "NEVER order from Coleman Furniture. They are absolutely horrible. You will regret it. We ordered an entertainment center from them in December 2016. It got delayed and was delivered late,..." Read more Bmwsa Sandton Auto - TAKES 5MONTHS FOR BMW TO DIAGNOSE PROBLEM WITH NO GUARANTEE Bmwsa Sandton Auto "I bought my dream 650i Gran Coupe from Sandton Auto. My worst nightmare. Within months the car was in for repairs. Monthly. For the same fault. The dealership refused to..." Read more MODO NYC - Design and Develop creative space by Jesse Keyes MODO NYC "We hired Jesse Keyes of Modo who designed and developed our fashion showroom in Chelsea, Manhattan. Super creative, expedited and economical, unreal. The space became both functional and aesthetically pleasing,..." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more