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Very frustrated with Macy's Online. My order was left by UPS in an insecure location and was stolen. I've been trying to work with customer service for over 2 months to have them reship/refund the order. I get a different rep every time and the usual response is that "the warehouse contacted and you will receive a notification when your order has shipped."

After about 1.5 months a rep told me that the issue was resolved and that there was nothing they could do. At this point I don't really care about the $60 item, I've wasted to much time.

I've moved the rest of the items on my wedding registry over to Amazon. Amazon has the same items, lower prices, and better business.

Monetary Loss: $60.

Location: New York, New York

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You should probably contact UPS not Macy's

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