I was at Macy’s recently and I had the most absolute rudest cashier EVER! I’ve been a manager in the retail business for about 13 years now so I know how it is for sales associates so I always smile and say “Hi” whenever I go shopping and mostly they are very helpful but this woman was in a class of her own - the lowest a person could possibly be in.
I was paying for a couple of items at Macy’s and I gave the cashier some cash while looking in my wallet to find some change when I noticed that the cashier, Charity Benn, was about to close the cash drawer. I told her to wait and that I had the change but she looked me right in the eye while she closed the drawer and told me, “Too bad, you should have told me before.” WHAT??? Why did I have to say anything in the first place? Did she think I was going through my wallet to giver her a tip? Of course I wanted to speak with a manager after that and she told me that there were no managers working. Yeah, a big store like that with no managers? I said something like that back to her and then she absolutely refused to call a manager. So I went looking for somebody to call a manager for me and found a security guard. He directed me to another cashier who tried to help me and called a manager a couple of times to try to get him to speak with me but the manager kept making excuses and refused to. With managers that don’t care, no wonder they have sales people that have a nasty attitude. Charity Benn also refused to give me her name, she actually covered her name badge with her sweater! The cashier that was trying to call the manager for me was nice enough to look up the cashiers name for me with the receipt I had or else I wouldn’t have known her name.
In my experience, most of the employees that always complain about managers or their circumstances are the ones that purposely give customers a difficult time and are constantly being spoken to or written up. They are ALWAYS trying to make excuses for their own behavior.
Product or Service Mentioned: Macys Cashier.