I called after a dinner party to advise that heat damaged the surface of my pretty table. guy came in, took pix of anything and everything and then I got denied because this was cumulative.
How could heat be cumulative in one spot. I appealed but got the same exact response. I call and they tell me to write. I write and no one responds.
This is a complete ripoff and am amazed that Macys would offer such a product when I clearly met all criteria.
I wrote to Macys but they say my manufacturer warranty expired. I will write Uniters and Macy's CEOs directly.
Monetary Loss: $1000.